Industry Insider
Accountability is the Answer
Airport Improvement Magazine generally discusses success stories in the industry, but airports don't always win, do they? Too often they end up on the short end of the stick during construction projects. We give airports and their project teams credit when it's due, but who is accountable when airports lose?
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Shovel-Ready, But Not Wallet-Ready
It's good news that the FAA reauthorization put 74,000 people back to work and will keep the FAA funded until mid-September. Even though this is a "maintenance patch" - the 20th one since the last FAA reconstruction - it's better than no program at all. [more]
Getting Customer Service Right
Customer service is an important part of busniess. Airports have seen a trend in lower customer satisfaction and are working to improve it. [more]
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