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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

Portland Jetport Produces All of its Deicing Fluid In-House

Portland Jetport Produces All of its Deicing Fluid In-House
Airfield maintenance crews at Portland International Jetport (PWM) in Maine had one less item on their to-do list last fall: They didn’t have to order any aircraft deicing fluid for the upcoming winter. It was a bold change for the Atlantic coast airport, which receives an average of 62 inches of snow annually and is no stranger to blistery nor’easters.

How Erie Int’l Bounced Back After 5 Feet of Christmas Snow

How Erie Int’l Bounced Back After 5 Feet of Christmas Snow
Erie International (ERI) is used to sudden bouts of heavy snow, courtesy of nearby Lake Erie. It’s not unusual for the Pennsylvania airport to get 20 or 30 inches at a time. But even ERI’s seasoned personnel were challenged when a lake-effect storm lingered longer than usual and pounded the airport with more than 5 feet of snow—at Christmas, of all times.

Teamwork is Lynchpin of Snow Removal at Reno Int’l

Teamwork is Lynchpin of Snow Removal at Reno Int’l
As the gateway to world-famous ski slopes, big-name casinos and other popular tourist attractions, Reno International Airport (RNO) is under a lot of pressure to remain open 24/7 throughout the year, regardless of weather. Multiple departments band together to face the challenge head-on, but responsibility for clearing snow and ice off the runways falls on Airfield Maintenance Superintendent J. Scott Harkema and his staff.

Reducing Emissions & Operating Costs Sparks Push for Electric Buses

Reducing Emissions & Operating Costs Sparks Push for Electric Buses
A growing number of U.S. airports are replacing their fossil fuel-burning courtesy buses with electric vehicles, spurred by the promise of smaller carbon footprints and lower operating costs. FAA grants that subsidize emission-free technologies and a smoother, quieter ride for passengers also sweeten the deal.

Smyrna Airport Adds 600-Acre Business Park

Smyrna Airport Adds 600-Acre Business Park
The first axiom of real estate, “location, location, location,” is the secret behind the fast start of the new business park at Smyrna/Rutherford County Airport (MQY) in central Tennessee. The second axiom, “it’s all about relationships,” helps explain how the airport landed its first $100 million investor.

Tucson Int’l Refines Goals & Updates Terminal

Tucson Int’l Refines Goals & Updates Terminal
Prior to the Great Recession in the early 2000s, officials at Tucson International (TUS) were making plans to expand their aging two-concourse terminal to accommodate growing traffic. But as the economy took its toll on the airline industry by way of consolidation, they realized that expansion was no longer necessary at the origination/destination airport.

Philadelphia Int’l Transforms Terminal B With New Approach to Holdrooms & Concessions

Philadelphia Int’l Transforms Terminal B With New Approach to Holdrooms & Concessions
Philadelphia isn’t only about the Liberty Bell and other key pieces of U.S. history. It’s also the site of a new and innovative approach to airport design and concessions. In October, Philadelphia International (PHL) cut the ribbon on a completely renovated Terminal B and formally marked the end of its $48 million stem-to-stern overhaul.

Lehigh Valley Int’l Adds Multi-Modal Transportation Center

Lehigh Valley Int’l Adds Multi-Modal Transportation Center
After years of negotiations, the design of the Multi-Modal Transportation Center at Lehigh Valley International Airport (ABE) finally hit all the right notes for airport officials and the rental car, bus and taxi operators that serve the new facility. With the $5.5 million project complete, residents and visitors in Allentown, PA, are set to benefit for years to come.

Merritt Island Airport Builds Seagrass Island, Restores Saltwater Marsh to Add New Runway Safety Area

Merritt Island Airport Builds Seagrass Island, Restores Saltwater Marsh to Add New Runway Safety Area
In the course of meeting FAA design standards for runway safety areas, Merritt Island Airport (COI) upgraded its previous grass safety zone and completed four associated environmental mitigation projects in 2016. Apparently, management’s above-and-beyond philosophy also extends to construction administration, as crews finished the $4.8 million initiative $700,000 under budget and one month ahead of schedule.

Houston Airport System Improves Incident Response With Mobile Command Center

Houston Airport System Improves Incident Response With Mobile Command Center
"Be prepared” isn’t only the motto for Boy Scouts. The Houston Airport System follows the same philosophy for providing emergency services at George Bush Intercontinental Airport (IAH), William P. Hobby Airport (HOU) and Ellington Field (EFD). The timeless wisdom of its approach was demonstrated last June, when an F-16 crashed at EFD— a three-runway airport that serves a variety of military, NASA and general aviation operations.

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Featured Video

FREE Webinars

Leveraging Technology Throughout the Airport SMS Lifecycle

AGATI

RECORDED: Thursday, September 7th, 2017 at 11:00 am EDT

Most airport layouts were designed when passengers played cards while waiting for a flight because an onboard meal was an expectation and the very idea of a smartphone would have been laughable.

What was once a mess of beam seating everywhere now has a multi-function use: part lounge, part cafe, part office and a wealth of amenities. New uses of spaces as well as new types of furniture are finding their way into the airport because today's passenger is really focused on getting to point B rather than the journey itself. Airport design and furniture elements have a stronger impact on the passenger experience than one may realize. There's the comfort. The durability. The usability.

Matt Dubbe from Mead and Hunt and Joe Agati from Agati Furniture will tackle these questions and others in: Airport Interiors are Experiencing Massive Change: What You Need to Know.

View an archived version of this session in its entirety: 

View full webinar:  Airport Interiors: What You Need to Know - (Flash)
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Listen as Podcast:  Airport Interiors: What You Need to Know - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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