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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

New Terminal Opens the Door to Economic Growth in Winter Haven

Passengers flying into Winter Haven Municipal Airport (KGIF) receive an especially warm welcome these days - and a surprise if it's been awhile since they visited. The new and dramatically larger 13,362-square-foot terminal building completed in 2008 could make people think they've landed in another city.

The Yin and Yang of Airport Security

With terrorists constantly changing their tactics, the need to continually update screening technology, procedures and systems seems obvious. But how we change them makes all the difference in the world. It can make everyone safer or devastate our entire airport system.

Detroit Metro Builds $3.9 million Training Center

Police at Detroit Metropolitan Airport (DTW) sprang into action when the infamous "underwear bomber" unsuccessfully attempted to bring down a Christmas day flight en route from Amsterdam. Two days later, DTW police were back in full crisis response mode when a passenger aboard the same Amsterdam flight locked himself in bathroom and prompted another emergency landing. These are events which make the recent construction of a $3.9 million public safety training center seem proactive and full of foresight.

Toronto Pearson Resolves People Mover Problem

It was a combination third anniversary and grand re-opening when trains began rolling at Toronto Pearson International Airport last July. LINK, the airport's automated people mover that debuted in July 2006, had been closed for three months while crews performed C$4 million of repairs on trains and guideways that originally cost C$56 million.

Sharing Knowledge

Baggage systems are a key operating component of any airport and shouldn't be an afterthought. They should receive the same attention as runways, control towers and/or any other critical function that is at the heartbeat of an airport.

Atlanta, TSA Co-op to Increase Security, Decrease Claims with CCTV

As the nation's busiest airport, Hartsfield-Jackson Atlanta International Airport (ATL) also ranks among the top 10 airports in the nation for claims filed with the Transportation Security Administration (TSA). But ATL and TSA have joined forces to curb this unwanted status.

Airports Share Healthy Habits - & Fewer Viruses - With Travelers

Concerns about the health and safety of employees, tenants and the traveling public have prompted action at airports worldwide.

Wheeler Airport Builds New Hangars to Meet Private Aircraft Demand

The Kansas City Aviation Department faced quite a conundrum a few years ago - what to do about its general aviation facility, Charles B. Wheeler Downtown Airport.

Detroit Metro Uses Stimulus Funds for Runway Reconstruction

Crosswind runway 9L/27R at Detroit Metropolitan Wayne County Airport (DTW) was originally scheduled for reconstruction from summer 2009 to summer 2011. But the project was fast-tracked to just four months after a section of the pavement failed and the 35-year-old runway was shut down in February 2009.

Key West Shares Terminal Construction Risk with Contractor

Key West, FL, is an escape to paradise for millions of visitors every year. It's anything but, though, for construction projects. Literally located at mile marker zero, Key West International Airport faced unique challenges during its recent, much-needed $31 million terminal improvement project.

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Featured Video

FREE Webinars

Leveraging Technology Throughout the Airport SMS Lifecycle

AGATI

RECORDED: Thursday, September 7th, 2017 at 11:00 am EDT

Most airport layouts were designed when passengers played cards while waiting for a flight because an onboard meal was an expectation and the very idea of a smartphone would have been laughable.

What was once a mess of beam seating everywhere now has a multi-function use: part lounge, part cafe, part office and a wealth of amenities. New uses of spaces as well as new types of furniture are finding their way into the airport because today's passenger is really focused on getting to point B rather than the journey itself. Airport design and furniture elements have a stronger impact on the passenger experience than one may realize. There's the comfort. The durability. The usability.

Matt Dubbe from Mead and Hunt and Joe Agati from Agati Furniture will tackle these questions and others in: Airport Interiors are Experiencing Massive Change: What You Need to Know.

View an archived version of this session in its entirety: 

View full webinar:  Airport Interiors: What You Need to Know - (Flash)
View full webinar:  Airport Interiors: What You Need to Know - (MP4 video)
Listen as Podcast:  Airport Interiors: What You Need to Know - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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