Connected!
Connected!
What's worse? Not having permission to obtain information or having permission but not being able to locate what you need?
In today's world, we're ravenous for information. We expect it to be available (for free), and we demand that it's quick and easy to obtain.
Last month, Hartsfield-Jackson Atlanta International launched free Wi-Fi service at the world's busiest airport. It wasn't cheap, but that didn't deter airport officials. They felt that a lack of free Wi-Fi was putting their airport at a competitive disadvantage. It was, indeed, their number one source of customer complaints. "Wi-Fi is no longer considered an amenity; it is a necessity for today's travelers," said the airport's press release. Kudos to the leadership at Atlanta International for taking action.
Soon after, I was at another airport that also recently began offering free Wi-Fi. While I was happy to have free Wi-Fi, it was a struggle to find it on the airport's website, fill out the form and log on. The "price" of the free Wi-Fi, in terms of the effort needed to get it, just wasn't worth it. I suspect that many time-pressed travelers will simply opt to log on elsewhere.
My point is that free is good, but only to a point. Why invest anything in a product or service if using it is a hassle?
We used the same formula when developing our website, www.airportimprovement.com. On it, profiles of airport projects aren't hidden behind three or four sub-pages; and you don't need to register to see what we have available. All current issue content is there for you on the homepage. You don't need to click to a portal or another site first to link to our content. One click, and it's yours. And any Airport Improvement article ever generated is two clicks away via our search page or by category at the top of the homepage. I know you're busy. We respect your time and don't junk up our website with non-airport
information that doesn't pertain to you and your jobs.
Whether you run an airport or airport publication, it's all the same. Keep your good stuff on the homepage and easy for customers to access.
Cheers!
FREE Whitepaper
PAVIX: Proven Winner for All Airport Concrete Infrastructure
International Chem-Crete Corporation (ICC) manufactures and sells PAVIX, a unique line of crystalline waterproofing products that penetrate into the surface of cured concrete to fill and seal pores and capillary voids, creating a long lasting protective zone within the concrete substrate.
Once concrete is treated, water is prevented from penetrating through this protective zone and causing associated damage, such as freeze-thaw cracking, reinforcing steel corrosion, chloride ion penetration, and ASR related cracking.
This white paper discusses how the PAVIX CCC100 technology works and its applications.
Featured Video
Featured Video
Digital Issue:
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Publisher's Blog
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Project Nominations
Know of a project that should be covered in a future issue of Airport Improvement?
Artscapes
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Airport Industry Headlines
- Phoenix Airport System’s Economic Impact is $44.3 Billion
- Biden-Harris Administration Announces $76 Million in Grants from Bipartisan Infrastructure Law to Modernize Airports, From Runway Improvements to Better Facilities
- Tri-Cities Airport to See Nonstop Service to Los Angeles on Alaska Airlines
- Southwest Airlines to Cease Operations in Syracuse
- ADB SAFEGATE Awarded Contracts for The New Terminal One at JFK Airport
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Airside Projects
- New Apron Lighting Resolves Glaring Issues at Dallas Love Field
- Florida’s Statewide Markings Program Evolves
- Lincoln Airport Takes Creative Route to Adding New Leisure Service
- New Taxiway at Myrtle Beach Int’l Improves Airfield Safety, Frees Space for Terminal Expansion
- Tampa Int’l Plots New Course to Enhance Airfield Safety
Baggage Projects
- Rapidly Growing Volume of Oversized Baggage Prompts System Redesign at Salt Lake City Int’l
- Columbia Metropolitan Upgrades Baggage System and Ticketing Lobby
- Long Beach Airport Adds Permanent Checked Baggage Inspection System and Improves Ticketing Building
- New Concourse at Phoenix Sky Harbor Features Advanced Baggage Handling System
- New Baggage System at Orlando Int’l Features Individual Totes and Upper-Level Claim Area
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Cargo Projects
- Spokane Int’l Builds Rail-Truck Facility on Surplus Land
- Halifax Stanfield Builds Cargo Park With Cold Chain Capabilities
- Extensive Cargo Growth at Cincinnati Int’l Boosts Revenues, Diversifies Business Base
- FedEx Expands at Ontario Int’l to Support Growing E-Commerce Demand
- Winnipeg Int’l Adds Multiuse Facility to Enhance Cargo Operations
Concessions/Retail Projects
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Emergency Operations Projects
- New ARFF Facility Boosts Efficiency, Paves Way for New Terminal at Monterey Regional
- Decatur Airport Builds New Facility for Firefighting and Maintenance Teams
- Naples Airport Recovers After Hurricane Ian’s Saltwater Storm Surge
- Sacramento Int’l Builds Bigger, Better Fire and Rescue Station
- Hybrid Fire Station at San José Int’l Provides Emergency Services for Airport and Surrounding Area
Environment/Sustainability Projects
- Toronto City Airport Leads the Move to Fluorine-Free Firefighting Foam
- New Noise Technology System at Minneapolis-St. Paul Int’l Earns Patent
- Martha’s Vineyard Airport Tests Underground Filtration for PFAS Contamination
- Santa Maria Airport Takes Common Sense Approach to PFAS Testing
- Philadelphia Int’l Follows Envision Program for Major Taxiway Rehab
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Fuel Operations Projects
General Aviation Projects
Ground Support Projects
- Montgomery Regional Leaps Into the Future With Electric Aircraft Chargers
- Exterior Jet Bridge Coating Saves Energy, Increases Passenger Comfort at Harry Reid Int’l
- O’Hare Moves Aircraft Deicing From Gates to High-Tech Centralized Facility
- Ground Power Upgrades in the Works at Newark Int’l
- Long Beach Airport & Airline Partners Phase Out Fossil Fuels for Ground Support Equipment
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Hangar Projects
IT/Communications Projects
- Hawaii Provides State-Owned Airports with Online Platform for Environmental Systems Management
- Website Platform Helps Airports Attract More Customers
- Virtual Ramp System at Kansas City Int’l Provides 360-Degree View of Airfield
- Interactive Web Page Offers Planning Tools for Memphis Int’l Travelers
- Seattle-Tacoma Int’l Invests in Data Management Upgrade
Landside Development Projects
Operations Projects
- Safety Management Systems: Lessons from the Airline Sector
- Historic Wildfires Prompt Kelowna Int’l to Move Commercial Flights From Day to Night
- Terminal Expansion at Kansas City Int’l Prompts New Snow Removal Strategy and Equipment
- New Glycol Recycling Facility at Syracuse Hancock Int’l Produces Deicing Fluid Certified for Reuse
- Drones and Virtual Reality Speed Control Tower Siting at Boulder City Municipal
Parking Projects
- Moving Walkways Replace Decades-Old Monorail at Tampa Int’l
- Sarasota-Bradenton Int’l Adds New Cellphone Lot With Improved Amenities
- Flagstaff Pulliam Implements Paid Parking Program
- New 7-Level Garage Increases Parking Capacity and Convenience for Customers
- Regina Int’l Optimizes Parking with 24/7 Call Center and On-site Customer Service Reps
Passenger Transport Projects
- Plane Train Extension is on Track for 2025 Delivery at Atlanta Int’l
- “Wingless Travel” Takes Flight at Regional Airports
- Inductive Charging for Electric Shuttles
- Winnipeg Int’l Launches Self-Driving Wheelchair Service
- Long-Awaited Rail Extension Is Just the Ticket to Spur Growth at Washington Dulles
Runway/Ramp Projects
- Punta Gorda Closes Runway, Powers Through Rebuild Project
- Vancouver Int’l Turns Untimely Winter Storms Into Opportunity for Improvement
- Airports Apply Heavy Surface Treatment to Increase Service Life of Asphalt Runways
- Round-the-Clock Work Helps Cheyenne Regional Finish Paving Project On Time
- Finish Line in Sight at St. Louis Lambert Int’l
Security Projects
- Dallas Fort Worth Int’l Bolsters Employee Security Screening Program
- Denver Int’l Completes State-of-the-Art West Security Checkpoint
- Harry Reid Int’l Tests Self-Service Checkpoint
- Automated Exit Safeguards and Welcomes Passengers Arriving at Oakland Int’l
- Miami Int’l Tests Perimeter Intrusion Detection and Deterrence Technologies
Terminal Projects
- New Satellite Concourse Provides Efficient Gate Expansion at Nashville Int’l
- Phoenix-Mesa Gateway Completes Five-Gate Addition
- New Outdoor Deck Relieves Passenger Congestion at Charlottetown Airport
- Terminal Modernization at Boston Logan Has Passengers and Locals Seeing Red, But in a Good Way
- Massive Restroom Renovations in Progress at Miami Int’l
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