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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

Airports Leverage Technology to Take the Mystery Out of Security Wait Times

Wait times at TSA checkpoints became a hot topic this summer, especially when passengers stuck in screening lines began missing flights after arriving hours before their departure times. As lines grew, so did the frustration, and U.S. airports redoubled ongoing efforts to keep passengers happy while maintaining high security levels.

McCarran Int'l Completes Transition to All-Concrete Runways

In April, McCarran International Airport (LAS) in Las Vegas reopened its 14,500-foot primary runway, following a six-month closure. Runway 7L-25R, which handles about one-third of the airport's traffic, had been temporarily closed from October to April during each of the past two years to replace nearly 366,000 square yards of deteriorated asphalt concrete pavement. Now, aircraft operate on 19-inch-thick, full-strength Portland cement concrete pavement.

Lakeland Regional Gains Maintenance Support by Integrating with City's Security System

Until recently, Nan Walsh was concerned about the "security of the security" at Lakeland Linder Regional Airport (LAL), a Part 139 facility in a particularly lake-dotted portion of central Florida. As assistant director of LAL, Walsh felt that the dated, stand-alone security system the airport had been using had "reliability issues." And that was putting it diplomatically.

O'Hare Concessionaire Leverages Farm-to-Table Food Trend

Operators of Green Market, a new grab-and-go concession at Chicago O'Hare International Airport, knew they had a winner even before it opened in March. They trusted the appeal of their concept: healthy foods purchased from local vendors. What they didn't know was how quickly and enthusiastically airport visitors would embrace the current trend.

Gerald Ford Int'l Changes From County Governance to Airport Authority Control

The new governing authority at Gerald R. Ford International (GRR) is confident that the airport is now better poised for increased growth and a stronger regional presence. On July 1, 2016, the Grand Rapids, MI, airport officially transitioned from county governance to control by the newly created Gerald R. Ford International Airport Authority. The transfer follows two years of discussions and three agreements between the authority and Kent County Board of Commissioners, as required by the FAA.

Charleston Int'l Renovates Terminal Just in Time for Record-Setting Growth

Charleston International (CHS) is no longer a "small town airport," and local officials are thrilled with the change. After six consecutive years of passenger growth, CHS broke its previous 2014 record by moving more than 3.4 million travelers through its terminal last year. Volume is up nearly 1.5 million passengers since 2010.

Big Thanks

You're about to page through our largest edition ever. It's a hefty 88 pages, with 14 stories, a couple personal perspective columns and plenty of pertinent industry advertising-all bound for four trade shows: ACI-NA, Boyd Forecast Summit, NASAO and SWIFT. Whew, I get winded just thinking about it!

New Train Line Opens “Corridor of Opportunity” at Denver Int’l

“Corridor of Opportunity” at Denver Int’l
From its very inception, Denver International (DEN) has been a noteworthy U.S. airport, but it recently joined the international big leagues with the addition of a rail connection and a striking on-airport hotel/transit center complex. Last year, DEN served about 54 million passengers and was ranked the sixth-busiest airport in the United States. The new 23-mile rail connection and associated $582 million hotel/transit center are expected to boost airport and convention business by making ground transportation and accommodations more convenient for passengers.

Fort Lauderdale-Hollywood Int’l Regains Lost Parking Revenue

Fort Lauderdale-Hollywood Int’l Regains Lost Parking Revenue
In 2009, parking operations at Fort Lauderdale-Hollywood International Airport (FLL) were basically on life support. With volume and revenue sliding at alarming rates, the executive team drafted Doug Wolfe, FLL's chief financial officer, to revive the ailing profit center. "Our customers were abandoning us and we were losing parking revenue," recalls Wolfe. "The off-airport parking businesses grew from 2% to 12% of market share. Something had to be done."

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Featured Video

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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